MIS Department

Community Teamwork, Inc.
167 Dutton St.
Lowell, MA 01852
(978) 459-0551

Management Information Systems

Mike Kendrick, MIS Director Mike Kendrick
MIS Director

Mike heads up the MIS Department and is responsible for all day-to-day operations of the department as well as supervision of MIS staff. Mike provides technical hardware and software support to Windows users throughout the agency. He assists Department Heads in evaluating and purchasing new hardware and software and performs the functions of system administrator for the agency's PC based telephone system.

Mat oversees the entire network. As the network administrator he maintains and supports all servers as well as the CISCO hubs and switches. Mat performs daily network backups and provides technical assistance to CTI staff for Internet/Intranet, e-mail and MS Office Applications. Additionally, Mat oversees the Information System Specialist and assists with troubleshooting.	Mat Chan Network Administrator
Tom Benfey IS Support Specialist	Tom is responsible for software installs of CTI desktop applications. He provides technical support and troubleshooting with MS Operating Systems and Office Suites. Tom also maintains the agency's keyless entry system. Working together as a team, Tom provides assistance with nightly server backups and with the maintenance of locally connected and networked printers. Tom has many years of hands-on experience with current computer technology.
Sam provides desk-top support to CTI users and responds to calls from staff in need of technical assistance. He provides technical support and troubleshooting, performs set-up and installation of software on new computers and upgrades on older systems. Sam also assists the Network Administrator with server maintenance and daily back-ups.	Sam Rous IS Systems Specialist